Privacy Policy

EZShown is a showing coordination service for real estate agents and their Multiple Listing Service (MLS). This Privacy Policy explains what data we collect, how we use it, and the commitments we make about keeping it private.

If you have questions about this policy, contact the listing agent who enrolled your property, or reach out via the contact information in our Terms of Service.

EZShown never sells user data. Ever. Under any circumstance.

• We do not share information with advertisers, data brokers, or marketing companies.
• We do not build behavioral profiles for commercial use.
• SMS opt-in information, including phone numbers, is never shared with third parties for marketing purposes and is never used by EZShown for marketing purposes.
• The only information that leaves our system is what is strictly required to facilitate a showing transaction — for example, a Twilio API call to deliver a text message to a seller.

We collect only the information needed to coordinate a showing:

From agents

• Name, email address, phone number, brokerage
• MLS member identification (for authentication)
• Listings you manage (address, list price, showing rules)
• Showing requests you make or receive

From sellers

• Name and mobile phone number (provided by your agent)
• The listing(s) you are associated with, via a secure magic link token
• Blackout windows you set on your calendar, including any private notes you add (never shared with agents)
• SMS replies (YES, NO, STOP, START, or other text)

From buyer's agents requesting showings

• Name, phone number, MLS member ID
• The address and time of the showing you requested

We do not collect buyer contact information. That relationship belongs to the buyer's agent and lives in their own phone or CRM, not in EZShown.

• To send showing request notifications and confirmations (by SMS for sellers, by push notification for agents)
• To display showings, calendars, and access details in app
• To route approval responses (YES/NO) back to the requesting agent
• To log activity for audit and troubleshooting purposes
• To comply with MLS contractual requirements and applicable law

We do not use your data to train advertising models, target ads, or build behavioral profiles.

Seller notifications are sent via SMS through Twilio from a dedicated phone number. When a seller replies YES, NO, STOP, START, or anything else, the reply is routed to EZShown through Twilio's webhook. We store the reply only to the extent required to process the response (approving, declining, or pausing showing requests).

EZShown never stores the content of conversations you have in your own phone. When you tap a "Text" or "Call" button in our app, your device opens its native messaging or dialer app. EZShown does not see, store, or log those conversations — they happen entirely on your device, outside our system.

If you are a seller and add a private note to a calendar blackout (for example, "dinner party" or "doctor's appointment"), that note is strictly private and never visible to any agent. Agents only see that the time is unavailable, never the reason.

Lockbox location and entry notes are the most sensitive data in EZShown. They are:

• Visible only to authenticated MLS members
• Revealed only after a showing has been explicitly confirmed by the seller or listing agent
• Never shown on the seller's own page
• Never shared outside the specific showing transaction

We share information only as strictly required to deliver the service:

• Twilio (our SMS provider) receives the phone number and text body of outbound messages to sellers and inbound seller replies
• Supabase (our database provider) stores listings, showings, and contacts under access-controlled policies
• Vercel (our hosting provider) serves the application
• The MLS that contracts with EZShown receives aggregate showing volume data for billing and compliance

We never share data with advertisers, data brokers, or marketing partners under any circumstance.

Showing records are retained for as long as the associated listing is active on the MLS, plus 12 months for historical reference. Seller phone numbers and calendar blocks are deleted shortly after the listing is marked sold, withdrawn, or expired, unless retention is required for dispute resolution or by law.

You can request access to, correction of, or deletion of your personal information by contacting the listing agent on your property, or by emailing the support address in our Terms of Service. We will respond within 30 days.

Sellers can stop all SMS notifications at any time by replying STOP to any EZShown message. You can resume by replying START.

We use industry-standard encryption in transit (HTTPS/TLS) and at rest. Agent authentication uses magic-link email or MLS single sign-on. Seller access is via a cryptographically random 32+ character token that is not guessable. If your token is compromised, your listing agent can invalidate and regenerate it immediately.

EZShown is not intended for use by individuals under 18. We do not knowingly collect information from minors.

We may update this Privacy Policy as the product evolves. If we make changes that materially affect how your data is handled, we will notify you before the change takes effect.