Terms of Service
Effective April 11, 2026
1. About EZShown
Program name: EZShown Showing Notifications
Description: EZShown is a showing coordination service for real estate agents and home sellers. EZShown sends text notifications to home sellers for showing requests on their listed property and processes their text replies to approve or decline those showings. Agents use a web-based Progressive Web App to manage listings, showings, and access details.
By enrolling in EZShown or using the EZShown app, you agree to these Terms of Service.
2. Mobile messaging terms
The following terms apply to all SMS text messages sent or received through the EZShown Showing Notifications program. These terms follow industry standard carrier requirements for mobile messaging programs.
1. Program name and description
EZShown Showing Notifications.When you enroll in EZShown through your listing agent, you will receive text messages notifying you of each showing request on your property. These messages include the requesting agent's name, the date and time of the requested showing, and instructions for approving or declining the request. Enrollment is handled by your licensed real estate agent at the time your property is listed on the Multiple Listing Service (MLS).
2. Opt-out instructions
You can cancel the SMS service at any time. Just text "STOP" to the short code or long code from which you received an EZShown message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from EZShown. If you want to resume receiving showing requests, text "START" to the same number and we will resume sending you messages.
3. Help and support
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance. You can also contact the listing agent who enrolled you in EZShown for direct support. For escalations, ask your listing agent to reach EZShown support on your behalf.
4. Carrier disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery depends on your mobile carrier and network conditions. EZShown is not responsible for carrier-related delivery issues.
5. Message and data rates
Message and data rates may apply for any messages sent to you from EZShown and to us from you. EZShown does not charge you for messages, but your wireless carrier may charge standard messaging and data rates. Message frequency is recurring, based on showing activity. Sellers typically receive between 0 and 10 messages per week, depending on how many agents request showings on their property. If you have any questions about your text plan or data plan, contact your wireless carrier.
6. Privacy
If you have any questions regarding privacy, please read our Privacy Policy. Key commitments: EZShown never sells user data, and SMS opt-in information is never shared with third parties for marketing purposes.
Reply keywords summary
- YES — approves the pending showing request
- NO — declines the pending showing request
- STOP — opts out of all future messages. You will receive one final confirmation.
- START — resumes messages after a prior STOP
- HELP — returns assistance information
Sample messages
3. Acceptable use
You agree to use EZShown only for lawful purposes in connection with legitimate real estate showing activity. You agree not to:
- Use EZShown to send unsolicited marketing or promotional messages
- Enroll any person in EZShown without their verbal or written consent
- Share or resell access to EZShown or any of its features
- Attempt to access another user's account, listings, or showings
- Reverse engineer, scrape, or redistribute data from EZShown
Violations may result in immediate termination of your access to EZShown.
4. Privacy
Your use of EZShown is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. Key commitments:
- EZShown never sells user data.
- SMS opt-in information is never shared with third parties for marketing purposes.
- The only data sharing that occurs is with the service providers strictly necessary to deliver messages and host the application (Twilio, Supabase, Vercel).
5. Disclaimers
EZShown is provided "as is" without warranties of any kind. We do our best to deliver messages reliably, but message delivery depends on carriers and networks we do not control. EZShown is not liable for undelivered, delayed, or failed messages, or for any consequences of showings that were not properly confirmed or declined through the system.
Agents are responsible for verifying showing details and communicating directly with the other parties in the transaction if a message fails to deliver or a seller does not respond within the expected window.
6. Changes to the service
We may update EZShown, add features, or modify these terms from time to time. If a change materially affects your use of the service, we will notify you before it takes effect, either through the app or via email to your listing agent.
7. Contact
For sellers: Your first point of contact is the listing agent who enrolled you in EZShown. They know your property and can handle most questions immediately.
For agents and MLS administrators: Visit our Support page for contact information and common support topics, or email support@ezshown.com directly.
8. Governing law
These terms are governed by the laws of the State of Colorado, without regard to its conflict of law principles. Any dispute will be resolved in the state or federal courts located in Garfield County, Colorado.